Returns & Exchanges

At Jura Watches, we want you to be completely satisfied with your luxury timepiece, which is why we offer a hassle-free 30-day return policy for items in original, unworn condition. Whether you have changed your mind or require a different model, our dedicated team is here to ensure a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Return

  Log in to your account and visit the 'My Orders' section to request a Return Merchandise Authorization (RMA) number within 30 days of delivery.

• 2.
  Securely Package Your Item

  Place the watch in its original presentation box with all manuals, tags, and warranty cards, ensuring it is packed securely inside a shipping carton.

• 3.
  Ship to Our Service Center

  Affix the provided return label and ship your package via a tracked and insured courier service to ensure the safety of your luxury timepiece.

• 4.
  Quality Inspection & Refund

  Once our horologists verify the item's condition, we will process your full refund or exchange within 5 to 7 business days.