Frequently Asked Questions
Everything you need to know about shopping for luxury timepieces at Jura Watches.
Are all watches sold on Jura Watches authentic?
Yes, we are authorized stockists for every brand we carry. Every timepiece is 100% authentic, brand new, and comes in the original manufacturer packaging with a full international warranty.
What are your shipping options and delivery times?
We offer free next-day delivery on all UK orders over £50. International shipping is available via DHL Express, typically taking 3-5 business days depending on the destination.
What is your return policy for luxury watches?
We offer a 30-day return policy for a full refund or exchange. The watch must be in its original, unworn condition with all security tags, protective films, and packaging intact.
Do you offer financing or 'Buy Now, Pay Later' options?
Yes, we provide flexible payment solutions including 0% interest-free finance for up to 48 months, as well as Klarna and Clearpay for shorter-term installments.
Can I have my watch bracelet resized before delivery?
Absolutely. During the checkout process, you can provide your wrist measurement in the 'Order Notes' section, and our in-house technicians will adjust the bracelet free of charge.
Do you offer a price match guarantee?
We strive to offer the best value. If you find the same watch in stock at another UK-based authorized retailer at a lower price, we will do our best to match it.